CHANGE CURRENCY?





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FAQ
 
We accept payment however it comes - Cards, Direct Deposits, Paypal and Money Orders.  Postage depends on size and place, we all try to use prepaid satchels whenever possible - postage starts at $5 for a small flat items and $10 for a small light satchel, $15 medium and $20 large. Bulky and/or heavy items may incur extra postage. Orders over $50 are usually send registered mail via Australia Post.
Goods in stock will be posted out within a few days, but check the availablity of each item, as not everything is in stock at all times.  If you need something by a certain date just let us know. (Wholesale customers should allow two weeks).
 
 
 
 
After many changes in the last 17 years we are now a pure online business again (our shops have closed) - sorry for any inconvenience




  
Questions?
03 5427 3944
 approx 11a.m. - 6p.m.
 
 
 
 
 
 
 
   
 
 
 
 
 
Return to Help Index
Pricing and Billing
Currency
  All prices on the Uncle Festers website are in Australian Dollars and include GST for Australian residents. Use of a currency converter will give a guide to the equivalent value in other currencies, but will still be processed in the shopping cart as Australian Dollars.
Do I have to pay GST?
  Yes, unfortunatly it is unavoidable!  But GST is included in the listed price of all our products- retail and wholesale.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us for further assistance.
I need a copy of my receipt/invoice.
  Please click the "My Account / Order Status" link at the top right hand side of our site to view and print your invoices.
When will my credit appear on my account?
  Credit may take a few business days from the time we receive your item(s), if after one week you are still concerned, feel free to contact us again.
When will my credit card be charged?
  Your credit card is not charged at the actual time of placing your order. We generally review the order first as to the expected availablilty of items required. If the goods are exepcted to be posted within a week or two we go ahead and charge your card. Otherwise we may split your order and charge / send what we have on hand with other items on backorder. Backorder items will be charged for up to 24 hours before posting out.

Note, it may take a day or two for any such charges to appear in your account.