If you wish to contact us by phone we are available each day from approx 12 noon to 5 p.m. on 03 5422 2679 You can also email us if you don't find the quick answers to your questions below...



Basics:




We are an online retailer with no showroom or pickups

We accept Credit Cards, Direct Deposits, Paypal, and Money Orders.

Postage depends on size and place, and starts at $5 for a small flat items and $10 for a small satchel, $15 medium and $20 large. Bulky and/or heavy items may incur extra postage.

Orders sent Australia Post.

Goods in stock will be posted within a few days, but check the availability of each item -many products are special orders from overseas which are only dispatched once or twice per month.

If you need something by a certain date just let us know.






Order Status
Has my order been posted?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
100% Money Back Guarantee
Privacy Policy
Security
Pricing and Billing
Currency
Do I have to pay GST?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?